CVE-2024-23794

highpriority · track · 30EPSS 0.003 · 19 %ileDEEUUS
grimoire priorityP2 · Scheduled
Exploitable?
—
no known exploitation
Likely / severe?
0.27% (19th) EPSS
CVSS 7.5 · high
Is it mine?
4 products
Check your exposure
Who says so?
4 sources
cnnvd · enisa_euvd · nvd · cert_bund

EPSS · scored 2026-10-27

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

01

cvss

Technical severity, 0–10. One row per scoring source.

7.5
010

base score 0–10 · higher = more severe · hover a vector to decode⚠ sources disagree · medium–high · 5.2–7.5

v3.17.5highCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:Hprimary · NVD / NIST USexploitability 1.6 · impact 5.9
v3.15.2mediumCVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:Nsecondary · ENISA EU
v3.15.2mediumCVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:Nsecondary · security@otrs.comexploitability 0.9 · impact 4.2
v3.16.9mediumCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H/E:Usecondary · CVSS-BT (t0sche)
02

ssvc

A stakeholder decision — act, attend, or track — from exploitation and impact.

Trackcoordinatorcisa_ssvcUS
03

weaknesses

The CWE weakness classes this flaw belongs to.

CWE-266US
04

affected products (4)

Products and version ranges known to be affected.

05

advisories (1)

Vendor and ecosystem advisories describing this.

  • WID-SEC-W-2024-1611OTRS: Mehrere SchwachstellenDeutsch2024-07-14csaf · cert_bundDE

    Ein entfernter authentifizierter Angreifer kann mehrere Schwachstellen in OTRS ausnutzen, um Sicherheitsmechanismen zu umgehen und um vertrauliche Informationen offenzulegen.

06

also known as (3)

Other names and identifiers for this entity.

07

sources

Which sources assert this record, and when.

cnnvdenisa_euvdnvdcert_bundNVDCVE.orgMITRE
published 2024-07-15modified 2026-06-17
08

references (4)

External citations — patches, advisories, analysis.

scry

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