CVE-2022-20658
highpriority · track · 38EPSS 0.014 · 72 %ileEURUUSEPSS · scored 2026-10-26
A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.
remediations
Vendor fix, mitigation, or workaround guidance, as published by each source.
A vendor fix is available.
- FixedCisco Unified Contact Center Domain Managercisco_csaf
Cisco has released software updates that address this vulnerability.
https://software.cisco.com - FixedCisco Unified Contact Center Management Portalcisco_csaf
Cisco has released software updates that address this vulnerability.
https://software.cisco.com
cvss
Technical severity, 0–10. One row per scoring source.
base score 0–10 · higher = more severe · hover a vector to decode⚠ sources disagree · high–critical · 8.5–9.6
ssvc
A stakeholder decision — act, attend, or track — from exploitation and impact.
weaknesses
The CWE weakness classes this flaw belongs to.
affected products (12)
Products and version ranges known to be affected.
- cisco unified contact center express= 12.0.1nvdUScpe:2.3:a:cisco:unified_contact_center_express:*:*:*:*:*:*:*:*
- cisco unified contact center express= 12.5.1nvdUScpe:2.3:a:cisco:unified_contact_center_express:*:*:*:*:*:*:*:*
- cisco unified contact center management portal≤ 11.6.1nvdUScpe:2.3:a:cisco:unified_contact_center_management_portal:*:*:*:*:*:*:*:*
advisories (1)
Vendor and ecosystem advisories describing this.
- cisco-sa-ccmp-priv-esc-JzhTFLm4Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability2022-01-12csaf · cisco_csafUS
A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials. Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability.
also known as (4)
Other names and identifiers for this entity.
sources
Which sources assert this record, and when.
references (5)
External citations — patches, advisories, analysis.
- https://nvd.nist.gov/vuln/detail/CVE-2022-20658cnnvd
- https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ccmp-priv-esc-JzhTFLm4cnnvd
- https://www.cybersecurity-help.cz/vdb/SB2022012421cnnvd
- https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ccmp-priv-esc-JzhTFLm4enisa_euvd
- https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ccmp-priv-esc-JzhTFLm4Vendor Advisorynvd
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