CVE-2020-3163
highpriority · track · 24EPSS 0.009 · 59 %ileEURUUSEPSS · scored 2026-10-27
A vulnerability in the Live Data server of Cisco Unified Contact Center Enterprise could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. The vulnerability exists because the affected software improperly manages resources when processing inbound Live Data traffic. An attacker could exploit this vulnerability by sending multiple crafted Live Data packets to an affected device. A successful exploit could cause the affected device to run out of buffer resources, which could result in a stack overflow and cause the affected device to reload, resulting in a DoS condition. Note: The Live Data port in Cisco Unified Contact Center Enterprise devices allows only a single TCP connection. To exploit this vulnerability, an attacker would have to send crafted packets to an affected device before a legitimate Live Data client establishes a connection.
remediations
Vendor fix, mitigation, or workaround guidance, as published by each source.
A vendor fix is available.
- FixedCisco Unified Contact Center Enterprisecisco_csaf
Cisco has released software updates that address this vulnerability.
https://software.cisco.com
cvss
Technical severity, 0–10. One row per scoring source.
base score 0–10 · higher = more severe · hover a vector to decode⚠ sources disagree · medium–high · 5.4–7.1
ssvc
A stakeholder decision — act, attend, or track — from exploitation and impact.
weaknesses
The CWE weakness classes this flaw belongs to.
affected products (4)
Products and version ranges known to be affected.
- cisco unified contact center enterprise< 12.5\(1\)nvdUScpe:2.3:a:cisco:unified_contact_center_enterprise:*:*:*:*:*:*:*:*
advisories (1)
Vendor and ecosystem advisories describing this.
- cisco-sa-ucce-tip-dos-7cdLUASbCisco Unified Contact Center Enterprise Denial of Service Vulnerability2020-02-19csaf · cisco_csafUS
A vulnerability in the Live Data server of Cisco Unified Contact Center Enterprise could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. The vulnerability exists because the affected software improperly manages resources when processing inbound Live Data traffic. An attacker could exploit this vulnerability by sending multiple crafted Live Data packets to an affected device. A successful exploit could cause the affected device to run out of buffer resources, which could result in a stack overflow and cause the affected device to reload, resulting in a DoS condition. Note: The Live Data port in Cisco Unified Contact Center Enterprise devices allows only a single TCP connection. To exploit this vulnerability, an attacker would have to send crafted packets to an affected device before a legitimate Live Data client establishes a connection. Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability. This advisory is available at the following link: https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-tip-dos-7cdLUASb ["https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-tip-dos-7cdLUASb"]
also known as (4)
Other names and identifiers for this entity.
sources
Which sources assert this record, and when.
references (6)
External citations — patches, advisories, analysis.
- https://nvd.nist.gov/vuln/detail/CVE-2020-3163cnnvd
- https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-tip-dos-7cdLUASbcnnvd
- https://vigilance.fr/vulnerability/Cisco-Unified-Contact-Center-Enterprise-overload-via-Inbound-Live-Data-Traffic-31643cnnvd
- https://www.auscert.org.au/bulletins/ESB-2020.0604/cnnvd
- https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-tip-dos-7cdLUASbenisa_euvd
- https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-tip-dos-7cdLUASbVendor Advisorynvd
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