CVE-2020-1767

lowpriority · track · 17EPSS 0.012 · 68 %ileDEEUUS

grimoire priorityP3 · Track

Exploitable?

—

no known exploitation

Likely / severe?

1.20% (68th) EPSS

CVSS 3.5 · low

Is it mine?

8 products

Check your exposure

Who says so?

4 sources

cnnvd · enisa_euvd · cert_bund · nvd

EPSS · scored 2026-10-27

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

cvss

Technical severity, 0–10. One row per scoring source.

4.3

010

base score 0–10 · higher = more severe · hover a vector to decode⚠ sources disagree · low–medium · 3.5–4.3

v2.03.5lowAV:N/AC:M/Au:S/C:N/I:P/A:Nprimary · NVD / NIST USexploitability 6.8 · impact 2.9

v3.14.3mediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:Nprimary · NVD / NIST USexploitability 2.8 · impact 1.4

v3.13.5lowCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:Nsecondary · ENISA EU

v3.13.5lowCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:Nsecondary · security@otrs.comexploitability 2.1 · impact 1.4

v3.14mediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N/E:Usecondary · CVSS-BT (t0sche)

weaknesses

The CWE weakness classes this flaw belongs to.

CWE-266USLLM-inferred

affected products (8)

Products and version ranges known to be affected.

Debian Linuxall versionscert_bundDEcpe:/o:debian:debian_linux:-
OTRS OTRS <= 5.0.39_communityall versionscert_bundDEcpe:/a:otrs:otrs:5.0.39_community
OTRS OTRS <= 6.0.24_communityall versionscert_bundDEcpe:/a:otrs:otrs:6.0.24_community
OTRS AG ((OTRS)) Community Edition≤ 6.0.x version 6.0.24 and prior versionsenisa_euvdEU
OTRS AG OTRS≤ 7.0.x version 7.0.13 and prior versionsenisa_euvdEU
debian debian linux= 8.0nvdUScpe:2.3:o:debian:debian_linux:*:*:*:*:*:*:*:*
otrs otrs6.0.0 → 6.0.24nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs7.0.0 → 7.0.13nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

advisories (1)

Vendor and ecosystem advisories describing this.

WID-SEC-W-2023-2224OTRS: Mehrere SchwachstellenDeutsch2020-01-13csaf · cert_bundDE
Ein entfernter, authentisierter Angreifer kann mehrere Schwachstellen in OTRS ausnutzen, um Dateien zu manipulieren oder beliebigen Programmcode ausführen.

also known as (3)

Other names and identifiers for this entity.

sources

Which sources assert this record, and when.

cnnvd enisa_euvd cert_bund nvd NVD CVE.org MITRE

published 2020-01-10modified 2026-06-17

references (14)

External citations — patches, advisories, analysis.

scry

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