CVE-2019-18179

mediumpriority · track · 18EPSS 0.016 · 76 %ileDEEUUS

grimoire priorityP3 · Track

Exploitable?

—

no known exploitation

Likely / severe?

1.59% (76th) EPSS

CVSS 4 · medium

Is it mine?

9 products

Check your exposure

Who says so?

4 sources

cnnvd · enisa_euvd · cert_bund · nvd

EPSS · scored 2026-10-28

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

cvss

Technical severity, 0–10. One row per scoring source.

4.3

010

base score 0–10 · higher = more severe · hover a vector to decode⚠ sources disagree · low–medium · 3.5–4.3

v2.04mediumAV:N/AC:L/Au:S/C:P/I:N/A:Nprimary · NVD / NIST USexploitability 8 · impact 2.9

v3.14.3mediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:Nprimary · NVD / NIST USexploitability 2.8 · impact 1.4

v3.03.5lowCVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:Rsecondary · ENISA EU

v3.03.5lowCVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:Nsecondary · cve@mitre.org USexploitability 2.1 · impact 1.4

v3.14mediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:Usecondary · CVSS-BT (t0sche)

weaknesses

The CWE weakness classes this flaw belongs to.

CWE-266USLLM-inferred

affected products (9)

Products and version ranges known to be affected.

Debian Linuxall versionscert_bundDEcpe:/o:debian:debian_linux:-
n/a n/a≤ n/aenisa_euvdEU
debian debian linux= 8.0nvdUScpe:2.3:o:debian:debian_linux:*:*:*:*:*:*:*:*
opensuse backports sle= 15.0nvdUScpe:2.3:a:opensuse:backports_sle:*:*:*:*:*:*:*:*
opensuse leap= 15.1nvdUScpe:2.3:o:opensuse:leap:*:*:*:*:*:*:*:*
opensuse leap= 15.2nvdUScpe:2.3:o:opensuse:leap:*:*:*:*:*:*:*:*
otrs otrs5.0.0 → 5.0.38nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs6.0.0 → 6.0.23nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs7.0.0 → 7.0.12nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

advisories (1)

Vendor and ecosystem advisories describing this.

WID-SEC-W-2023-2225OTRS: Mehrere SchwachstellenDeutsch2019-11-14csaf · cert_bundDE
Ein entfernter, authentisierter Angreifer kann mehrere Schwachstellen in OTRS ausnutzen, um Informationen offenzulegen oder einen Denial of Service zu verursachen.

also known as (3)

Other names and identifiers for this entity.

sources

Which sources assert this record, and when.

cnnvd enisa_euvd cert_bund nvd NVD CVE.org MITRE

published 2020-01-06modified 2026-06-17

references (24)

External citations — patches, advisories, analysis.

scry

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