CVE-2019-14994
mediumpriority · track · 32EPSS 0.059 · 93 %ileEUUSEPSS · scored 2026-10-27
The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.
cvss
Technical severity, 0–10. One row per scoring source.
base score 0–10 · higher = more severe · hover a vector to decode⚠ sources disagree · medium–high · 4.3–7.5
weaknesses
The CWE weakness classes this flaw belongs to.
affected products (26)
Products and version ranges known to be affected.
also known as (3)
Other names and identifiers for this entity.
sources
Which sources assert this record, and when.
references (15)
External citations — patches, advisories, analysis.
- https://confluence.atlassian.com/jira/jira-service-desk-security-advisory-2019-09-18-976171274.htmlcnnvd
- https://jira.atlassian.com/browse/JSDSERVER-6517cnnvd
- https://nvd.nist.gov/vuln/detail/CVE-2019-14994cnnvd
- https://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.htmlcnnvd
- https://samcurry.net/analysis-of-cve-2019-14994/cnnvd
- https://seclists.org/bugtraq/2019/Sep/39cnnvd
- https://www.auscert.org.au/bulletins/ESB-2019.3583/cnnvd
- http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.htmlenisa_euvd
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