CVE-2019-12497

mediumpriority · track · 22EPSS 0.018 · 78 %ileDEEUUS

grimoire priorityP3 · Track

Exploitable?

—

no known exploitation

Likely / severe?

1.80% (78th) EPSS

CVSS 5 · medium

Is it mine?

9 products

Check your exposure

Who says so?

4 sources

cnnvd · enisa_euvd · cert_bund · nvd

EPSS · scored 2026-10-28

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

cvss

Technical severity, 0–10. One row per scoring source.

5.3

010

base score 0–10 · higher = more severe · hover a vector to decode

v2.05mediumAV:N/AC:L/Au:N/C:P/I:N/A:Nprimary · NVD / NIST USexploitability 10 · impact 2.9

v3.15.3mediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:Nprimary · NVD / NIST USexploitability 3.9 · impact 1.4

v3.14.9mediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N/E:Usecondary · CVSS-BT (t0sche)

weaknesses

The CWE weakness classes this flaw belongs to.

CWE-200USprimary

affected products (9)

Products and version ranges known to be affected.

Debian Linuxall versionscert_bundDEcpe:/o:debian:debian_linux:-
OTRS OTRS <= 5.0.36all versionscert_bundDEcpe:/a:otrs:otrs:5.0.36
OTRS OTRS <= 6.0.19all versionscert_bundDEcpe:/a:otrs:otrs:6.0.19
OTRS OTRS <= 7.0.7all versionscert_bundDEcpe:/a:otrs:otrs:7.0.7
n/a n/a≤ n/aenisa_euvdEU
debian debian linux= 8.0nvdUScpe:2.3:o:debian:debian_linux:*:*:*:*:*:*:*:*
otrs otrs5.0.0 → 5.0.36nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs6.0.0 → 6.0.19nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs7.0.0 → 7.0.8nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

advisories (1)

Vendor and ecosystem advisories describing this.

WID-SEC-W-2023-2228OTRS: Mehrere SchwachstellenDeutsch2019-06-02csaf · cert_bundDE
Ein entfernter, anonymer oder authentisierter Angreifer kann mehrere Schwachstellen in OTRS ausnutzen, um falsche Informationen darzustellen oder Informationen offenzulegen.

also known as (3)

Other names and identifiers for this entity.

sources

Which sources assert this record, and when.

cnnvd enisa_euvd cert_bund nvd NVD CVE.org MITRE

published 2019-06-17modified 2026-06-17

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+19474 more

references (23)

External citations — patches, advisories, analysis.

scry

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