CVE-2017-9324

mediumpriority · track · 36EPSS 0.024 · 84 %ileEUUS

grimoire priorityP3 · Track

Exploitable?

—

no known exploitation

Likely / severe?

2.35% (84th) EPSS

CVSS 6.5 · medium

Is it mine?

6 products

Check your exposure

Who says so?

3 sources

cnnvd · enisa_euvd · nvd

EPSS · scored 2026-10-28

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

cvss

Technical severity, 0–10. One row per scoring source.

8.8

010

base score 0–10 · higher = more severe · hover a vector to decode⚠ sources disagree · medium–high · 6.5–8.8

v2.06.5mediumAV:N/AC:L/Au:S/C:P/I:P/A:Pprimary · NVD / NIST USexploitability 8 · impact 6.4

v3.08.8highCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:Hprimary · NVD / NIST USexploitability 2.8 · impact 5.9

v3.08.1highCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H/E:Usecondary · CVSS-BT (t0sche)

weaknesses

The CWE weakness classes this flaw belongs to.

CWE-269USprimary

affected products (6)

Products and version ranges known to be affected.

n/a n/a≤ n/aenisa_euvdEU
debian debian linux= 8.0nvdUScpe:2.3:o:debian:debian_linux:*:*:*:*:*:*:*:*
debian debian linux= 9.0nvdUScpe:2.3:o:debian:debian_linux:*:*:*:*:*:*:*:*
otrs otrs3.3.0 → 3.3.16nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs4.0.0 → 4.0.23nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs5.0.0 → 5.0.19nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

also known as (3)

Other names and identifiers for this entity.

sources

Which sources assert this record, and when.

cnnvd enisa_euvd nvd NVD CVE.org MITRE

published 2017-06-12modified 2026-06-17

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references (10)

External citations — patches, advisories, analysis.

scry

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