CVE-2013-3551

mediumpriority · track · 27EPSS 0.016 · 75 %ileEUUS

grimoire priorityP3 · Track

Exploitable?

—

no known exploitation

Likely / severe?

1.58% (75th) EPSS

CVSS 4 · medium

Is it mine?

7 products

Check your exposure

Who says so?

3 sources

cnnvd · enisa_euvd · nvd

EPSS · scored 2026-10-27

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

cvss

Technical severity, 0–10. One row per scoring source.

6.5

010

base score 0–10 · higher = more severe · hover a vector to decode

v2.04mediumAV:N/AC:L/Au:S/C:P/I:N/A:Nprimary · NVD / NIST USexploitability 8 · impact 2.9

v3.16.5mediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:Nprimary · NVD / NIST USexploitability 2.8 · impact 3.6

v3.16mediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N/E:Usecondary · CVSS-BT (t0sche)

weaknesses

The CWE weakness classes this flaw belongs to.

CWE-200USprimary

affected products (7)

Products and version ranges known to be affected.

n/a n/a≤ n/aenisa_euvdEU
otrs otrs3.0.0 → 3.0.20nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs3.1.0 → 3.1.16nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs3.2.0 → 3.2.7nvdUScpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
otrs otrs itsm3.0.0 → 3.0.8nvdUScpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*
otrs otrs itsm3.1.0 → 3.1.9nvdUScpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*
otrs otrs itsm3.2.0 → 3.2.5nvdUScpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*

also known as (3)

Other names and identifiers for this entity.

sources

Which sources assert this record, and when.

cnnvd enisa_euvd nvd NVD CVE.org MITRE

published 2020-02-21modified 2026-06-16

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+19393 more

references (8)

External citations — patches, advisories, analysis.

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