CVE-2010-4767
mediumpriority · track · 21EPSS 0.017 · 77 %ileEUUSEPSS · scored 2026-10-28
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
cvss
Technical severity, 0–10. One row per scoring source.
base score 0–10 · higher = more severe · hover a vector to decode
weaknesses
The CWE weakness classes this flaw belongs to.
affected products (53)
Products and version ranges known to be affected.
also known as (3)
Other names and identifiers for this entity.
sources
Which sources assert this record, and when.
references (7)
External citations — patches, advisories, analysis.
- http://bugs.otrs.org/show_bug.cgi?id=3426cnnvd
- http://otrs.org/downloadsPatchcnnvd
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807cnnvd
- http://bugs.otrs.org/show_bug.cgi?id=3426enisa_euvd
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807enisa_euvd
- http://bugs.otrs.org/show_bug.cgi?id=3426nvd
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807nvd
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