CVE-2010-4763
mediumpriority · track · 27EPSS 0.016 · 75 %ileEUUSEPSS · scored 2026-10-28
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
cvss
Technical severity, 0–10. One row per scoring source.
base score 0–10 · higher = more severe · hover a vector to decode
weaknesses
The CWE weakness classes this flaw belongs to.
affected products (65)
Products and version ranges known to be affected.
also known as (3)
Other names and identifiers for this entity.
sources
Which sources assert this record, and when.
references (7)
External citations — patches, advisories, analysis.
- http://bugs.otrs.org/show_bug.cgi?id=4399cnnvd
- http://otrs.org/downloadsPatchcnnvd
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807cnnvd
- http://bugs.otrs.org/show_bug.cgi?id=4399enisa_euvd
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807enisa_euvd
- http://bugs.otrs.org/show_bug.cgi?id=4399Exploitnvd
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807nvd
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